Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@carenestessentials.ca . Please note that return requests must be approved by our support team before a return address is provided.  unauthorised returns will not be accepted. 

If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping arrangements and any applicable shipping costs will be communicated as part of the return authorisation. Items sent back to us without first requesting and receiving return authorisation will not be accepted.

You can always contact us for any return question at support@carenestessentials.ca 

Damages and issues
Please inspect your order upon delivery. if your item arrives defective, damaged, or incorrect, contact us as soon as possible and provide your order number, a description of the issue, and clear photos of the product and packaging. Our support team will review the issue and provide the appropriate next steps.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

“Sale items and gift cards are generally not eligible for change-of-mind returns, except where required by applicable consumer law. This does not affect any statutory rights you may have regarding faulty, damaged, misdescribed, or otherwise non-conforming goods.”

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Consumer Rights

Our 30-day return policy is in addition to any mandatory consumer rights that may apply under the laws of your country or region.

For customers in the United Kingdom, applicable consumer protection laws may provide additional cancellation, return, refund, repair, or replacement rights, including statutory cancellation rights for certain online purchases.

For customers in Australia, our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund, or other remedy where required by applicable law.

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot legally be excluded.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@carenestessentials.ca .