Shipping policy
Order Processing
Orders are typically processed within 1-3 business days. Processing times may vary during holidays, promotional periods, or periods of high order volume. Orders are not processed on weekends or public holidays.
Shipping Rates & Delivery
CareNest Essentials currently ships to Canada, the United States, the United Kingdom, and Australia, where delivery is available for the selected product.
Canada: FREE Standard Shipping — estimated delivery 7–15 business days.
United States: FREE Standard Shipping — estimated delivery 7–15 business days.
United Kingdom: FREE Standard Shipping — estimated delivery 7–15 business days.
Australia: FREE Standard Shipping — estimated delivery 7–15 business days.
Estimated delivery times are provided after order processing and may vary depending on the destination, product availability, carrier operations, customs processing, public holidays, or other circumstances beyond our control.
International Duties & Taxes
For international orders, customs duties, import taxes, VAT/GST, or other government charges may apply depending on the destination and local regulations. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your package.
Shipping Delays
Delivery times are estimates only and may be affected by weather, carrier delays, customs processing, or other circumstances beyond our control.
Lost or Damaged Packages
If your order arrives damaged , defective, or incorrect, or has not arrived within the expected timeframe, please contact us at support@carenestessentials.ca with your order number and details of the issue. For damaged, defective, or incorrect items, we may request clear photos or video of the product and packing so we can investigate and provide the appropriate resolution.
Contact Us
If you have any questions about shipping, please contact us at: